DELIVERY AND MANAGEMENT OF PUBLIC SERVICES

The demand for better public services is rising all over the world whereas their delivery is a challenge with which most governments struggle. Balancing efficiency and equity, and change with continuity, in public sector agencies is a concern for today's policy-makers and government officials. Often, the problem does not lie in policy formulation but in the implementation of policies and regulations. Constraints such as lack of clear strategy, changing political priorities, bureaucratic framework, scarcity of resources and inadequate performance management system hinder delivery.

Public services contribute to social well-being of citizens by their access to basic civic facilities irrespective of their income group. MJLA Solutions helps government organizations improve delivery performance by assessing current delivery systems and needs for improvement, building agenda, designing reforms, creating stakeholder networks, building mechanisms for measuring performance, enabling implantation and building a sustainable culture of delivery.

MJLA Solutions provides insightful, practical and innovative advice and assistance to governments and public sector organizations in the following areas:

• Defining Service Delivery Agenda
• Strategic Planning and Management of Public Service Delivery
• Change Management Initiatives for Reliable Service Delivery
• Capacity Building and Performance Indicators
• Building a Culture of Public Service and Delivery